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Returns and Refunds (if applicable)
You may return your order back within 14 days from the date you received your order.
To complete your return, please email us at firstname.lastname@example.org so that a member of our team can arrange the collection of your return and ensure a smooth and easy process for you.
However, if you are based outside of Turkey, returns and refunds are not eligible at this time.
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it. It must also be in the original packaging with the tags and labels attached.
We reserve the right to refuse a refund if goods are not returned in a sellable condition or are damaged.
If 14 days have gone by since your receipt of purchase, unfortunately we cannot offer you a refund or exchange.
Returns must be sent back to the below address:
Company Name: Ayışığı Tekstil Dekorasyon Sanayi Ve Ticaret Limited Şirketi
Address: Maçka Caddesi Aziziye Palas No:20 D:1 Harbiye, İstanbul 34367
Phone: +90 212 232 15 19
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days (or however long it takes your bank to process).
Late or missing refunds
If you haven’t received a refund yet, please contact your bank first since it may take some processing time before a refund is posted.
If you’ve done it and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged, or if the size is incorrect. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you further instructions.